AMANA COOPERATIVE INSURANCE

Why Amana

Products

We offer a wide range of insurance solutions designed to meet the requirements of its individual and corporate clients. Amana’s portfolio includes a variety of products covering health, motor, property, fire, marine, engineering and other specialized insurance that covers the activities of various business sectors such as industry, trade and service.

Product Development

The Business Development Department at the company conducts, in cooperation with the marketing, sales and technical departments, research and statistical analysis of the market and the requirements of clients for product- and business- development. It also enables the company to provide the best services and offers that meet the insurance requirements and the needs of the clients.

Sales and Marketing

Amana has set sales and marketing strategies that aim to place the company in a leading position within the Saudi insurance market. Using its qualified and highly experienced team throughout central, eastern and western regional offices and points of sale in the Kingdom, we aim to assist clients in obtaining the best insurance products and services.

Work Environment

We believe that success largely depends on its ability to attract and motivate qualified staff members. Amana offers its staff an efficient and healthy work environment that fulfills their needs and desires to develop their skills and broaden their knowledge. The human resources department implements required strategies to achieve the goals of the company through hiring skilled employees for each job while achieving high Saudization rate and providing staff with training programs to improve their efficiency and job performance.

Information Technology

Our branches, management and points of sale across the Kingdom are connected to a main network of high security level at the Data Center of the main branch. This network allows staff to perform electronic operations and daily tasks using advanced technical systems, which handle data automatically, and prepare required reports by management and staff to ensure high efficiency and monitoring. The networking system enjoys high technical assistance that ensures confidentiality and security.

work environment

Customer Care

The company adopts an approach that employs its capabilities and experience to give clients the confidence to join. The company endeavors to answer the inquiries and needs of clients in order to deliver a unique service that meets the expectations of clients. To ensure this, the company assigned the dedicated number for customer care center (920006088), where a team of specialized staff provides the best solutions and recommendations in order to achieve the highest satisfaction for clients.

Claims Management

Our role does not stop with offering clients the right compensation in shortest lapse of time. It is a fundamental principle of the company to ensure continuity of client’s activity and that the client does not suffer financial loss, which could affect the growth of his daily business. The company seeks to consolidate high trust with clients to achieve their highest satisfaction. For this purpose and to ensure swift claims processing, the company has established a specialized claims center and management at the central, eastern and western regional offices and made it possible to receive claims at the points of sale across the Kingdom.